If you purchased a policy after this date, do not make your claim here. Your policy number starts PETAG and is provided by Pinnacle. Please visit this page.
When a visit to the vet is needed, check that the treatment is covered by your pet insurance policy before going ahead with it. Download our Policy Document or call our UK call centre on 0345 078 7500. We can often pre-authorise a claim.
Download a claim form or call our UK call centre on 0345 078 7500. You can also email argospet.claims@uk.rsagroup.com and we can email or post a form to you, whichever’s easiest.
If we need any further information we will contact you or your vet. We aim to assess your claim within 5 working days, but it can take up to 15. As soon as we approve your claim, we’ll pay you (minus your excess and any items not covered by your policy) directly into your account or by cheque – whichever you prefer. We could also pay your vet directly (with their authorisation). Track the progress of your claim here.
Our brand new claims portal makes claiming for repeat prescriptions even easier!
Simply complete the online journey to claim back your pet’s medication and related check-up costs. Upload your vet bills, and confirm the details. Then submit online. It’s as easy as that! By cutting out the time spent printing and posting, you’re ready to be paid back quicker than ever.
If your vet needs to send your pet to a referral vet and it isn’t an emergency, your vet will be able to help you choose from our “Preferred Referral Vet Network”. Using vets from our network will help you avoid paying any additional excess costs. You can rest assured that clinicians at these practices are accredited in their chosen discipline by the Royal College of Veterinary Surgeons or European and American Boards.
If your vet is unable to recommend a referral vet from the network, or if you would like help in choosing a referral vet please call the Pet Claims helpline on 0345 078 7500. Should you prefer not to use a vet from the network, you will be asked to pay £200 in addition to your excess.
The Argos vetfone team are there 24/7 to give you advice on everything from illness and injuries to behaviour and diet. Whether your pet’s acting a little strange or they’re still not their mischievous selves after making a claim, just pick up the phone.
