WHAT TO DO IF YOUR PET NEEDS TO SEE ANOTHER VET
If your vet needs to send your pet to a referral vet and it isn’t an emergency, your vet will be able to help you choose from our “Preferred Referral Vet Network”. Using vets from our network will help you avoid paying any additional excess costs. You can rest assured that clinicians at these practices are accredited in their chosen discipline by the Royal College of Veterinary Surgeons or European and American Boards.
If your vet is unable to recommend a referral vet from the network, or if you would like help in choosing a referral vet please call the Pet Claims helpline on 0345 078 7500. Should you prefer not to use a vet from the network, you will be asked to pay £200 in addition to your excess.