YOUR HOMEBASE POLICY HAS NOW CHANGED

Welcome to the home of happy pets

You may have received a letter advising you that your Homebase Pet Insurance policy has changed to an Argos Pet Insurance policy. There’s nothing to worry about, but to set your mind at rest and clear up any confusion, we’ve created this handy page to answer any questions you may have.

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WHY HAS MY POLICY MOVED?

On 27th February 2016, Homebase Limited was sold by Home Retail Group to the Australian retailer, Wesfarmers Limited. From this date Homebase stopped offering pet insurance to new customers.

All existing Homebase pet insurance policies have now been transferred to Argos Pet Insurance. If you need to make a claim you can still do it in exactly the same way by phoning:

icon-phone-orange@2x 0345 078 7500

Like Homebase used to be, Argos is a part of Home Retail Group Limited and we have been providing our customers with pet insurance since 2002. Our experience enables us to continue giving you the same level of cover that you’ve already been enjoying from Homebase.

pug

WHAT IS ARGOS PET INSURANCE?

It’s the home of happy pets! For the past 14 years, Argos Pet Insurance has not only been protecting your furry friends, but providing advice, support and a little bit of fun to keep you and your pet smiling.

The benefits of your current policy won’t change in the slightest. Argos Pet Insurance will provide you with the same service as before, plus with some added benefits!

  • Provided by RSA, just like your Homebase Pet Insurance
  • 24/7 medical advice from Argos vetfone
  • 9/10 customers would recommend us^

  • NEW – Top tips on everything from doggy diets to kitty care in our pet expert blog
  • 1 million paws taken care of since 2002
  • We assess 98% of claims within 5 days*

SO WHAT HAPPENS NOW?

HERE’S EVERYTHING YOU NEED TO KNOW

How were Homebase & Argos linked?

Since 2002 and up until 27th February 2016 Argos and Homebase were part of the Home Retail Group PLC. Both Argos and Homebase have been offering pet insurance for over 10 years.

Who is Home Retail Group/Home Retail Group Insurance Services?

Home Retail Group are one the UK’s leading home and general merchandise retailers, bringing together some of the UK’s most recognisable retail brands including Argos and Habitat. Up until 27th February, Home Retail Group owned Homebase. Home Retail Group Insurance Services Limited manages the insurance business for the Group and is authorised by the Financial Conduct Authority.

Why are Homebase no longer providing my pet insurance policy?

Homebase used Royal & Sun Alliance (RSA) to administer and underwrite their pet insurance policies and this is continuing.  Whilst Homebase worked with RSA to provide your pet insurance, they have never provided the cover and instead used a specialist insurance provider – RSA.

What does this mean for me and my policy?

We can assure you that nothing has changed. Your policy features and benefits will remain the same and can be viewed lower down this page. You should now have received another letter which gives you more information about the transfer to Argos. The customer managers you talk to, right through to the claims handlers are the same people you’d spoken to before. We know many of our customers prefer to speak to the same person, so don’t worry, they’re not going anywhere.

Do I need to do anything?

There’s nothing for you to do. All we ask is that you continue to love and pamper your pet!

But I’m happy being a Homebase Pet Insurance customer, do I have to change?

Yes.

Can I still call vetfone?

Of course! Our Argos vetfone can be contacted 24/7 for free on 0800 197 6717

Who are Royal & Sun Alliance?

They are one of the world’s leading insurance groups providing products and services in over 140 countries. They are the administrator and underwriter of your pet insurance policy.

What will happen to my login area?

You will still be able to access the online account area in the same way as before – at the end of May this will change to the Argos brand but your login in details will remain unchanged

Does this mean my Homebase policy will end at some point?

No. Through Royal & Sun Alliance you will be offered to renew your policy when the time comes. At some point your policy will no longer be offered under the name Homebase and instead will be offered under the name Argos. The policy cover and services provided will be unaffected.

Will the features and benefits of my policy change?

No, there won’t be any change to the features and benefits of your current policy. We ask that if you have any queries regarding your existing policy, to call us on 0345 078 7500 or email help@argospetinsurance.co.uk

Will I be able to add another pet?

Yes, you just need to call us on 0345 078 7500 or email help@argospetinsurance.co.uk and we can get that arranged for you straight away.

Who do I call if I need to claim?

If you need to make a claim, you can download a claim form the button on this page and follow the instructions. If you need any help, just call our claims team on 0345 078 7500

I have an ongoing claim, what will happen to it?

Your ongoing claim will continue as normal, and it won’t affect the way this is being processed. If you want an update, or would just like to talk to a member of the team, you can contact them on 0345 078 7500 or email claims@argospetinsurance.co.uk

Will this change affect my ongoing or future claims?

No, there will be no change to current claims. You just need continue to keep making your payments as usual. If you want to speak to a customer manager about a claim or have any queries, just give us a call on 0345 078 7500 or email claims@argospetinsurance.co.uk

What will happen when I renew? Will my policy T&Cs stay the same?

The features and benefits of your policy will remain unchanged – any changes to the terms and conditions will be provided to you when your policy is due for renewal but we’ll make sure it’s all made easy for you to understand.

My policy is due for renewal soon, what do I need to do?

Your renewal documents will be provided to you as normal. The only difference is they will be branded Argos rather than Homebase.

Where can I find more info about Argos Pet Insurance?

You can check our website for more information about our products and services, but it’s worth noting at this stage the product we offer for Argos customers is different to the level of cover you have. Therefore we ask that you refer to your policy documents for more information on your policies benefits and features. If you can’t find yours or want to request another copy, you can contact us on 0345 078 7500 or email help@argospetinsurance.co.uk and we’ll get one straight out to you.

I'm thinking of cancelling my policy, what do I need to do?

We’re sorry you’re thinking of cancelling your policy. We hope these changes aren’t the reason you want to leave. All you need to do is contact us on 0345 078 7500 and we’ll do whatever we can to help you.

Can I contact the new owners of Homebase and continue my policy that way?

Homebase are no longer offering pet insurance to new customers so it is not possible for them to provide this directly to you.

GET IN TOUCH

We’re All Here For You

Talk to us

Making a claim?
Call our Claim Helpline
0345 078 7500

Not happy? Call our UK-based
Customer Service Centre
0345 078 7500

Argos vetfone
0800 197 6717

LINES OPEN MON TO FRI 
8AM-8PM, SAT 9AM-5PM.

Calls may be recorded and monitored. Calls to 0800 numbers are free from mobile phones and landlines. Mobile and landline providers treat 0345 calls the same as calls to local prefixes. This includes 01, 02 and 03 numbers. There are no extra charges to call 0345 numbers if you have an inclusive minutes allowance. Please check with your individual service provider for further details.

Email us

Got a question?
help@argospetinsurance.co.uk

Make a claim or got a question about one?
claims@argospetinsurance.co.uk

Write to us

Argos Pet Insurance,
PO Box 16282, Birmingham B2 2XH

Download Your Claim Form

If you need to make a claim, simply download a form here and print it out.

Looking for more information on making a claim?

Simply click this box for our 5 steps to making a claim. If you'd prefer to speak to a member of the team, please contact us at your own convenience. We'd be delighted to speak with you.

DOG COVER LEVELS

These cover levels are only for previous customers of
Homebase Pet Insurance who have been transferred to Argos Pet Insurance.
Silver

Cover type

12 MONTH

Vet fee excess

Refer to your policy schedule

Vet fees#

£3,000

Treatment period

12 months

3rd party liability

£1 million

Accidental damage

Not covered

Gold

Cover type

12 MONTH

Vet fee excess

Refer to your policy schedule

Vet fees#

£5,000

Treatment period

12 months

3rd party liability

£1.5 million

We can cover the damages and costs if your dog kills or injures someone or damages their property. This is subject to a £100 excess fee

Accidental damage

£500

This is subject to a £100 excess fee

Platinum

Cover type

Lifetime

Vet fee excess

Refer to your policy schedule

Vet fees#

£7,500

Treatment period

Each year

3rd party liability

£2 million

We can cover the damages and costs if your dog kills or injures someone or damages their property. This is subject to a £100 excess fee

Accidental damage

£500

This is subject to a £100 excess fee

Cover type

12 MONTH

Vet fee excess

Refer to your policy schedule

Vet fees#

£3,000

Treatment period

12 months

3rd party liability

£1 million

Accidental damage

Not covered

Cover type

12 MONTH

Vet fee excess

Refer to your policy schedule

Vet fees#

£5,000

Treatment period

12 months

3rd party liability

£1.5 million

Accidental damage

£500

Cover type

Lifetime

Vet fee excess

Refer to your policy schedule

Vet fees#

£7,500

Treatment period

Each year

3rd party liability

£2 million

Accidental damage

£500

More benefits and features can be seen in your policy document

#Any changes in your pet’s health or behaviour, or any illness that you or your vet notice within the first 10 days of the policy start date are not covered. Any death or injury your pet may suffer as a result of an accident within the first 48 hours of the policy will not be covered. Death from illness does not apply to dogs aged 9 or older.

CAT COVER LEVELS

These cover levels are only for previous customers of Homebase Pet Insurance
who have been transferred to Argos Pet Insurance
Cat Care

Cover Type

Lifetime

Vet Fee excess

Refer to your policy schedule

Vet fees#

£1,000

Treatment period

Each year

Accidental damage

£500

Death from accident

£150

Death from illness#

£150

We’ll pay to have your cat put to sleep by a vet and towards the cost of your cat

Cat Care Plus

Cover type

Lifetime

Vet fee excess

Refer to your policy schedule

Vet fees#

£2,500

Treatment period

Each year

Accidental damage

£500

Death from accident

£500

Death from illness#

£500

We’ll pay to have your cat put to sleep by a vet and towards the cost of your cat

Cover Type

Lifetime

Vet Fee excess

Refer to your policy schedule

Vet fees#

£1,000

Treatment period

Each year

Accidental damage

£500

Death from accident

£150

Death from illness#

£150

Cover type

Lifetime

Vet fee excess

Refer to your policy schedule

Vet fees#

£2,500

Treatment period

Each year

Accidental damage

£500

Death from accident

£500

Death from illness#

£500

More benefits and features can be seen in your policy document

#Any changes in your pet’s health or behaviour, or any illness that you or your vet notice within the first 10 days of the policy start date are not covered. Any death or injury your pet may suffer as a result of an accident within the first 48 hours of the policy will not be covered. Death from illness does not apply to dogs aged 9 or older.